All Insights

Damm and NTT DATA used AI and voice logging to revolutionize sales processes, boost productivity, and improve data.

Discover how agentic AI and NTT DATA are transforming contact centers into engines of growth, loyalty and customer satisfaction.

Capitec partnered with NTT DATA to modernize its contact center using Amazon Connect, boosting reliability, self-service, hybrid work, and customer experiences.

NTT DATA develops a virtual pavilion to facilitate global access to exhibitions and the work of the United Nations.

Grupo Anaya teamed with NTT DATA to build a Salesforce Data Cloud platform, centralising data and enhancing customer segmentation and personalisation.

SURA improved CX and streamlined reimbursement processes using GenAI and OCR technology, increasing efficiency and customer retention.

As AI transforms customer experiences, traditional Net Promoter Score (NPS) metrics fall short in capturing the nuances of intelligent systems.

Set new standards for employee productivity and customer experience with NTT DATA's Productivity Cockpit.

New technologies are delivering personalized customer journeys at every touchpoint.

Key takeaways from the FT’s Global Banking Summit 2024, exploring strategies for compliance, customer trust, and hyperpersonalisation.

Explore the complexities of corporate roles involving making financial decisions.

Discover the benefits of designing and building better tools for your employees.

Learn how L'Oréal took its consumer interactions to the next level with NTT DATA's conversational AI platform, Lore.

Discover the longlist of proposals for the third edition of the Civil Service Data Challenge.

NTT DATA UK&I has announced a transformative partnership with eir, Ireland's leading telecommunications provider.

Our Customer-Centric Model to Build Strong Relationships

The survey discovers customer opinion and levels of trust with their bank or building society, in light of the FCA Consumer Duty.

Discover the latest developments in customer experience (CX) across Banking, Financial Services, and Insurance (BFSI).

The report highlights five key priorities and how they are are crucial for insurers to adapt and succeed in today’s rapidly changing Insurance landscape.

Learn how Tesco Mobile is revolutionising customer experience with Conversational AI.

Explore how NTT DATA applies analytics and digital tools to enhance the fan journey at major sporting events.

Discover how NTT DATA combines data-driven insights and advanced technology to elevate fan experiences at the BMW International Open.

New research from NTT DATA UK&I finds a drastic turn around in car purchasing and ownership habits and the rise of MaaS.

This is how energy retailers can be more efficient and enhance your customer service with data-driven composition services.