Business Process Services | NTT DATA

BPS

Business Process Services

Grow your business and deliver excellent customer experiences with our AI-powered Business Process Services and BPO solutions.

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An AI-led approach to business processes 

Change the way you work and set your business up for long-term success with an AI-powered approach to service delivery. 

Through agentic business process as a service (BPaaS) and modular, software-delivered operations, we help you redefine how services are executed to improve business outcomes. 

You’ll benefit from our industry depth, global delivery scale, and a services-as-software (SaS) approach. With AI agents handling specialized tasks and coordinating workflows quickly and accurately, you can unlock efficiencies at scale. 

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Transform your business processes with agentic AI

BPS

Transform your business processes with agentic AI

We partner with you to integrate and deploy AI agents that elevate customer engagement, optimize revenue and modernize your enterprise.

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Autonomous business innovation

BPS

Autonomous business innovation

How agentic AI is redefining enterprise automation.

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Our Services

We provide end-to-end services using our GenAI solutions and expertise to transform, automate and digitize your business processes.

BPS

Business Support Processes

Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.

BPS

Customer Services and Interaction Management

Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.

BPS

Industry-Specific Processes

Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.

Our Impact

45K+

global team members

30K

people in our contact centers

600K

established contact center seats

30+

years in third-party administration (TPA)

35+

years’ expertise in contact centers

50+

years’ experience in healthcare

Our Solutions

Asset Based Solutions

Syntphony Process Management

Enables operational management and process automation to control and improve productivity and create satisfying experiences through automated conversations with the power of Generative AI.

BPaaS

We offer complete IT operations and outsourcing as a service, providing scalable and more flexible models, transforming fixed costs into variable costs and automating processes to generate savings to share with our customers.

Case Studies

Read how companies in various industries achieved their goals by partnering with NTT DATA

BPS

Streamlined revenue-cycle management for success

ALN sought digital process improvements that would streamline operations and mitigate rising complexity and costs.

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BPS

A stronger community; a more stable provider network

The Community Health Plan of Washington (CHPW) worked with us to overhaul their processes.

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Industry recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation

Everest Group | 2025
NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth

NTT DATA’s global BPS business is anchored in innovation and client-first philosophy. With deep domain expertise and global delivery, we provide creative, technology-led solutions that generate winning outcomes for our clients. This is how we gain clients for life."

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Rohit Puri
Group Senior Vice President, Business Process Outsourcing, NTT DATA

BPS

Interview on modernizing BPS, using agentic AI to automate and orchestrate workflows

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About Us

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