The online experience provided by most insurers is often not nimble or exciting!
We focus on the speed of transaction and accessibility to key information and help our clients to build a digital online experience that is unique for their customers. We also provide Agile “factories” for our clients both onshore, near-shore and off-shore to help them handle the high demand from the business to develop online apps every two weeks.
The younger generation and silver surfers will not stay loyal if your digital online presence is cumbersome and boring. Keeping up with key trends is hard, this is key to our organisation.
Being able to anticipate and respond to customers’ needs and requirements in order to provide financial services products has always been a tough call for Insurers. Often customers fail to buy products from their insurance provider because they are unaware that they sell it.
We help our clients anticipate the needs of their customers through analytics and profiling. We also provide services underpinned by Artificial Intelligence which uses social media to build profiles of future potential clients who have un-serviced needs.
Our clients come to us for support to help them build a better and stickier relationship with their customers, therefore increasing CSat scores and the level of products per customer.
Most Insurers are sitting on a wealth of data within their organisation which is unutilised.
Through our analytics and AI capabilities we are able to help insurers unlock the value in their data but identifying target customers with potential to buy additional products and services.
Customers expect their financial services provider to be proactive and to understand them – very few providers achieve this – in the future, this will not be an option if you want customers to be loyal.
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