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Transforming Insurance

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The insurance industry must constantly address new regulatory requirements whilst remaining relevant and responsive to customer needs. At NTT DATA we know this is a complex problem with a multiplicity of options, which is why our team of skilled consultants engage with an open mind. Our approach? Looking at realistic and pragmatic ways of embracing new technology solutions that deliver a customer-centric digital strategy and implement innovations that deliver bottom-line growth.

Our deep-rooted heritage in accelerating innovation is affirmed by our client base of insurance companies globally. Companies who we've helped adapt and thrive.

Digitising the customer experience

The online experience provided by most insurers is often not nimble or exciting!

We focus on the speed of transaction and accessibility to key information and help our clients to build a digital online experience that is unique for their customers. We also provide Agile “factories” for our clients both onshore, near-shore and off-shore to help them handle the high demand from the business to develop online apps every two weeks.

The younger generation and silver surfers will not stay loyal if your digital online presence is cumbersome and boring. Keeping up with key trends is hard, this is key to our organisation.

Customers' needs

Being able to anticipate and respond to customers’ needs and requirements in order to provide financial services products has always been a tough call for Insurers. Often customers fail to buy products from their insurance provider because they are unaware that they sell it.

We help our clients anticipate the needs of their customers through analytics and profiling. We also provide services underpinned by Artificial Intelligence which uses social media to build profiles of future potential clients who have un-serviced needs.

Our clients come to us for support to help them build a better and stickier relationship with their customers, therefore increasing CSat scores and the level of products per customer.

Monetising customer data

Most Insurers are sitting on a wealth of data within their organisation which is unutilised.

Through our analytics and AI capabilities we are able to help insurers unlock the value in their data but identifying target customers with potential to buy additional products and services.

Customers expect their financial services provider to be proactive and to understand them – very few providers achieve this – in the future, this will not be an option if you want customers to be loyal.

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For careers visit our recruitment page

1. Royal Exchange, London, EC3V 3DG, United Kingdom

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United Kingdom

London Royal Excange, EC3V 3DG Phone: +44 20 7220 9200

United Kingdom

London 13 – 21 Curtain Road, EC2A 3LT Phone: +44 20 7220 9200

United Kingdom

Birmingham 4020 Lakeside, B37 7YN Phone: +44 121 788 5400