General Insurance | NTT DATA


General Insurance

Embrace the evolution of protection with technology and insights

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Meeting Customers and Regulator Where They Are At

Insurers are facing the escalating challenge of meeting evolving customer expectations, such as the need for real-time response and round-the-clock access to information. Simultaneously, regulatory changes like the Consumer Duty Act are influencing new behaviours.

At NTT DATA, we are at the forefront of AI, CX, and data solutions for insurers. Moreover, we are driving the next transformative wave in advanced analytics, including quantum computing and digital twins.

UK insurers can reap benefits from AI in several ways:

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Enhanced risk assessment

AI can analyse vast amounts of data to assess risks more accurately. Offering insurers and customers offer more personalised policies, accurately price premiums, and identify potential fraud.

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Improved claims processing

AI-powered algorithms can automate claims processing, reducing the time and effort required. Insurers and customers benefit from faster decision-making, accurate fraud detection, and reduced administrative burden.

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Customer experience

AI-based chatbots and virtual assistants can support Contact Centre staff, accurately answer routine customer queries, provide instant support, and streamline the customer journey. Improving renewal rates, increasing revenues, improving customer satisfaction, reducing costs associated with customer service and increasing NPS.

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Predictive analytics

AI can analyse historical and near-time data to identify new patterns, risks, opportunity and trends, providing insurers with improved decision-making support. Enabling better functional support by predicting customer behaviour, market trends, and more accurate pricing models.

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Fraud detection

AI can analyse large volumes of data and identify irregular patterns or fraudulent activities. Insurers can use AI algorithms to detect fraudulent claims, reducing losses and protecting themselves against scams.

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Key benefits

Overall, AI can help UK insurers improve operational efficiency, offer better customer experiences, and make more informed business decisions, ultimately leading to increased profitability and competitive advantage.

We are at the forefront of AI

NTT DATA is a global IT services company with dedicated AI division that focuses on developing AI solutions and providing AI-related services to their clients. Implementing AI solutions across industries including as healthcare, finance, manufacturing, and telecommunications. With their domain knowledge and technical capabilities, NTT DATA leverages AI to offer innovative and efficient solutions to UK General Insurers.

Utilising our technology for deeper insights and engagement

NTT DATA has collaborated with distinguished events throughout Europe, such as Tour de France, Indy car, and The Open, since 2013, enriching spectators' experiences with our cutting-edge technology, providing deeper insights and valuable data.

Keeping the customer in mind

NTT DATA can collaborate with insurers to improve customer experiences. They can help develop user-friendly interfaces for online portals or mobile apps, allowing customers to easily access policy information, file claims, and receive personalised recommendations. Additionally, incorporating natural language processing capabilities can enable efficient and interactive customer support through chatbots or virtual assistants.

Securing operational resilience for general insurers

Given the increasing frequency and sophistication of cyber threats, NTT DATA can assist insurers in strengthening their cybersecurity posture. They can offer solutions to identify vulnerabilities, detect and respond to threats, and protect sensitive customer data. This will help insurers build trust among customers and safeguard their operations from potential cyber risks.

We prioritise building long-term partnerships

NTT DATA fosters partnerships with Insurtechs, start-ups and established players in the industry. Collaborating with innovative companies can bring fresh ideas and technologies to the table, accelerating the development of disruptive solutions for the UK general insurance sector.

Selected Solutions

Embedded Insurance Solution

Smart insurance distribution with Alondra by NTT DATA, bringing system integration, improved agility and control over distribution, thus providing a greater degree of self-management.

AI-based Document Processing

Unlocking the value in your documents with Dolffia by NTT DATA, by automatically classifying a wide range of document types and extracting the salient information they contain at speed and with high levels of accuracy.

Intelligent automation platform for Insurers

Clonika is a platform that integrates technical capabilities such as RPA, Virtual Assistants, Natural Language Processing Business, Process Management (BPM), with a modular approach to allow End2End transformations to be carried out As a Service, making the solution more flexible when adapting to changes under very competitive cost conditions.

Data Migration

NTT DATA proposes a unique methodology and data migration decommissioning framework using our global capacities and experience to accelerate your platform consolidation roadmap, reusing knowledge and assets and assuring a high level of performance in terms of time & quality.

Our Insurance Services

Customer Experience

Customer Experiences

At NTT DATA, we focus on delivering experiences that drive employee engagement, boost customer loyalty and grow long-term profitability.


Release Your Potential

At NTT DATA, we nurture the process of transforming ideas into something tangible and beneficial for our clients and society as whole, creating a vision for a sustainable future through technology.

Digital Transformation

Stay Competitive

NTT DATA can help businesses leverage technology, improve operational efficiency and enhance customer experiences to stay competitive.

Digital Transformation

Utilise Emerging Technologies

NTT DATA leverages cutting-edge technologies and a highly skilled and experienced team to discover trends, envision the future and turn decision making into a competitive advantage.

Data & Intelligence

Unleash the Power of Your Data

Our expertise cuts across almost everything we do for our clients, from data-enabled consulting and engineering modern data platforms to data-driven customer experience and data service management.


Boost Business Performance

At NTT DATA, we solve client challenges in boosting business functions performance with a range of Intelligent Automation services, delivering automation that’s integrated across the enterprise.

Come meet with us

The Brewery, London
TUE, 17 OCTOBER 2023

WalkMe On Tour - London

Come and join our talk at the biggest DAP event of the year! Gain insights, tips and learn from pioneering DAP experts.

The ICC, Birmingham
WED, 22 NOVEMBER 2023 - FRI, 24 NOVEMBER 2023

Institute and Faculty of Actuaries: Life Conference 2023 - Birmingham

Join leading experts, including NTT DATA, discussing key issues and emerging ideas across the life insurance sector.

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In-depth Insurance insights, success stories and vision & focus

Our Insurance minisite offers additional in-depth content for you to explore including thought leadership papers, dialogues, and posts covering topics such as business transformation, cloud, cybersecurity, data and intelligence, ESG and regulations and more.

Our extensive Insurance Vision covers new products, orchestrating the ecosystem, ESG integration, and cybersecurity risks whilst our Insurance focus covers omnichannel experiences, data centricity, cloud, simplifying processes and other topics.

We also have a portfolio of our success stories including how NTT DATA successfully implemented cloud solutions, created a new governance model and developed AI-powered systems and low-code portals.


Our Insurance Segments


Speciality Insurance

Speciality providers need to streamline their operations, have enhanced security measures in place, and great customer experience whilst keeping up with regulation and compliance requirements. NTT DATA can help you stay competitive and secure in a rapidly-evolving market.


Sanctions Compliance Service

Meet your regulatory requirements and let us help you mitigate risk within your business.


Life and Pensions

We help Life and Pension providers implement modern digital solutions, utilise data and analytics to better serve their customers and improve performance.

Our Experts

Deborah Bale
Head of General Insurance, NTT DATA UK&I

Responsible for General Insurance & Broking, Deborah is people focused with a passion for building strong relationships with colleagues and clients.

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David Basson
Advisor to UK General Insurance & Broking, NTT DATA UK

David achieves insurer success with customer-focused strategies and prioritises support for customers in vulnerable situations.

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