Accelerate AI-driven growth with innovative experiences
The convergence of AI and cloud is redefining how organizations create connected, intelligent and human-centric experiences for employees and customers.
Empower your organization to enhance collaboration, boost productivity and transform the way teams work. Our solutions help you reimagine customer engagement and deliver hyper personalized, AI-powered interactions that speed up processes without losing the human connection.
Trusted by 75% of the Fortune Global 100 and powered by partnerships with Cisco, Genesys, Microsoft, AWS, Logitech, NICE, Appspace, Audiocodes and more, we deliver EX and CX solutions that accelerate business outcomes.
Digital Workplace
Smart Office: Reimagining workspaces and empowering people
Our guide explores how to create intelligent, responsive workplaces that prioritize the employee experience, fostering connection, productivity and wellbeing.
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excellence
Top 3 infrastructure solutions provider. The only partner delivering full-stack IT and network modernization for accelerated AI transformation.
165+ countries. 24x7 multilingual support. Expertise across 50+ leading technologies.
client success
300K+ contact center agents enabled.
at scale
2.5M+ employees empowered. AI-powered platform manages 10M+ configuration items and devices, delivering proactive, efficient operations.
Our solutions
Smart Office
Create AI- and IoT-enabled workspace that boost collaboration, flexibility, sustainability and cost-efficiency.
Collaboration Solutions
Unify voice, video, messaging and AI tools to streamline communication, automate tasks and boost productivity.
AI-powered Contact Center
Enable omnichannel customer engagement and personalized experiences through an AI-based platform.
Workforce Engagement Management
Boost contact center performance and enhance agent productivity using AI-powered workforce engagement for task automation, coaching and knowledge access.
Our AI-powered Infrastructure Services
Infrastructure Solutions
Advisory Services
Assess your current digital workplace and CX environment to identify improvement opportunities and define a customized roadmap for transformation.
Infrastructure Solutions
Strategic Sourcing
Select and source AI-ready technology solutions through our global strategic partnerships and sourcing specialists to maximize value, performance and innovation.
Infrastructure Solutions
Professional Services
Design, implement and integrate technology solutions with our expert teams in over 70 countries.
Infrastructure Solutions
Software-defined Infrastructure Services
Embed automation and AI into your operations to improve efficiency, build resilience and improve license optimization.
Infrastructure Solutions
Global Field Services
Get tailored, onsite support in 165 countries. We combine local expertise with global governance for consistent service excellence.
Infrastructure Solutions
Adoption Services
Embrace new ways of working through our training, communications and change management services.
Digital Workplace
Managed Services
Explore our managed services for Digital Workplace and Customer Experience.
Case studies
Cloud
Reliable and innovative Genesys Cloud contact center for ORES’s Comnexio
NTT DATA migrated ORES to an open and reliable, Genesys Cloud-based contact center that helps agents respond to emergency and administrative request from citizens while meeting strict regulations. With this smooth transition, Comnexio, a subsidiary of ORES, and NTT DATA created a solution that improved employee and customer experience.
Read moreCloud
SIXT modernizes its customer service platform
Global premium mobility provider SIXT further enhanced the quality of their phone-based customer service by adopting a customer experience (CX) cloud solution from Genesys — implemented in partnership with NTT DATA.
Read moreIoT
The GEAR by Kajima sets new benchmark for smart, sustainable buildings
When planning their new regional headquarters and R&D hub in Singapore, Kajima partnered with NTT DATA to create a fully integrated intelligent building — The GEAR Building. The facility leverages Cisco’s software-defined infrastructure and NTT DATA’s IoT platform to adapt to user needs and set the standard for global smart buildings.
Read moreIndustry recognition
Everest® | 2025*
We are a Leader in the Everest Group Microsoft Modern Work Services PEAK Matrix® Assessment 2025.
Gartner® | 2025**
We are a Leader in the 2025 Gartner® Magic Quadrant™ for Global WAN Services.
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* Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
** Gartner® Magic Quadrant for Global WAN Services, Danellie Young, Lisa Pierce, Gaspar Valdivia, Karen Brown, 24 March 2025.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
*** About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the "art of the possible" in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.
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