Accelerate ROI from multivendor infrastructure
Enterprises continue to invest significantly in technology infrastructure, yet many struggle to realize its full business value. NTT DATA’s Adoption Services help CIOs bridge the gap between technology implementation and value realization by driving enterprise-wide adoption and consumption of technology.
Our dedicated client success managers apply proven lifecycle management frameworks and leverage insights from NTT DATA’s AI-powered SDI services platform to enhance visibility, adoption and consumption across your software and services. We help you embrace technology and maximize the impact of your networking, cybersecurity, data center and digital workplace & CX investments.
How we drive service and technology adoption
NTT DATA’s experts take the ownership of your software adoption journey using a proven change management framework designed to deliver measurable business outcomes with Utilization Level Agreements (ULAs) and Value Level Agreements (VLAs).
SDI platform onboarding
We unify your multivendor infrastructure into the SDI Services platform for a single view of your IT landscape.
Outcome Success Plan creation
We collaboratively define outcomes, KPIs and adoption roadmaps.
Change management
Our workshops, trainings and communications prepare your team on the new products features to embrace change.
AI-powered enablement
We simplify adoption through AI agents, predictive analytics and automated remediation.
Adoption optimization
Insights from more than 6,000 global clients are used to accelerate feature adoption and consumption.
Monitoring and reviews
Our team conducts quarterly reviews, ROI assessments and continuous improvement initiatives to demonstrate IT value.
On-demand webinar: Reimagining infrastructure services with agentic AI
For global CIOs running multivendor AI infrastructure, success isn’t closing tickets — it’s keeping infrastructure available, optimizing costs, mitigating risk and improving sustainability. In this on-demand webinar, experts from NTT DATA, Cisco and Enterprise Strategy Group share practical tips on how to turn your infrastructure into a catalyst for AI-driven growth.
Why NTT DATA
We offer global expertise with a local presence. Our AI-powered, platform-based approach, mobile-first experience and commitment to innovation transform your IT infrastructure into a strategic driver of growth.
excellence
The only partner delivering full-stack IT and network modernization for accelerated AI transformation.
24×7 support in 14 languages, with expertise across 50+ technologies.
client success
Trusted by 6,000+ organizations worldwide for IT operations.
at scale
Our AI-powered platform manages 10M+ configuration items and devices, delivering proactive and efficient operations.
Software-defined Infrastructure Services case studies
Infrastructure Solutions
WWK Versicherungen
WWK converted their entire software licensing environment to a subscription model. Their new Cisco Enterprise Agreement is a licensing solution that provides better flexibility and cost efficiency.
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AXA
AXA Luxembourg deployed a hyperconverged infrastructure with NTT DATA, boosting performance and enabling digital transformation.
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HEINEKEN
HEINEKEN relocated shared services and transitioned its contact center to the cloud, enhancing employee collaboration and work–life balance.
Read moreIndustry recognition
Cisco / 2025
Global Cisco CX Advanced Specialization. Certification maintained across five regions since the inception in 2019.
Enterprise Networking
NTT DATA and Cisco Partner to Power Networking for the AI Era
• New Study Sponsored by NTT DATA and Cisco Guides Network Modernization for AI Transformation
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Infrastructure Solutions
NTT DATA Launches AI-Powered SDI Services for Cisco Products
Reimagined Software Defined Infrastructure (SDI) services enhance optimization, reduce costs and accelerate transformation in the era of AI
Read moreWebinar: The CIO Agenda: Maximizing technology investments
Is your tech stack fueling growth or quietly draining value? Global IT leaders unpack how to turn underused software and aging hardware into strategic assets. This fast-paced session delivers real-world insights for CIOs navigating complexity, cost and innovation pressure.
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CX and Digital Products
Putting AI at the heart of CX: From contact center to growth engine
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Beyond the break/fix model: The future of infrastructure services is here
How can we help you
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