Salesforce from NTT DATA | NTT DATA


Salesforce from NTT DATA

Grow your business and wow your customers with Salesforce cloud-based business solutions.

Solving complex business challenges

As an experienced leader in Salesforce solutions, we help you solve your most complex business challenges —leveraging our industry solutions, blueprints and cloud transformation capabilities.

We are a Salesforce Summit Tier Consulting Partner, having garnered years of recognition from analysts, clients and partners—and we’re ready to work with you next.

Increased infrastructure increases cyber threats

Our Global Credentials


Salesforce Certifications


Salesforce Practitioners


Years In Partnership With Salesforce


Successful Salesforce Projects

Why Choose Salesforce?

Customer 360, Salesforce’s complete suite of products delivers sales, service, marketing, commerce and IT teams with a single, shared view of data to help nurture customer and employee relationships.

  • Accelerate time to value with Salesforce’s out-of-the-box capabilities with existing data sets and platforms
  • Clear the clutter with efficient process redesign services and tool kits that inspire user engagement and greater realisation of platform value
  • Connect your application landscape with an API forward strategy with Mulesoft
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Related Services

Consulting Services

We design and develop the best strategy to resolve business challenges and achieve digital transformation along with Salesforce and our comprehensive technology platform.

Implementation & Integration Services

We build and integrate the entire set of Salesforce products, including Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud, Industry Cloud, Omnistudio, Mulesoft, to deliver true end-to-end solutions.

Customer Engagement & Experience

Our experts assess and help execute your customer-centric business strategy using Salesforce platforms to deliver superior experiences with a 360-degree view of your customers.

Application Support & Optimisation Services

We provide full lifecycle support for Salesforce, updating it to meet your changing needs, adding multiple clouds, or working to harmonise it with your surrounding CI/CD environment.


NTT DATA Named a Leader in Salesforce Services by NelsonHall NEAT Report

NTT DATA excels in enabling digital transformations and meeting future client needs with MuleSoft & Salesforce services.

Selected Solutions



Our Customer Engagement Platform for Corporate and Investment Banking helps manage customer relationships in wholesale banking, where interactions are complex and of high value, while our Digital Workplace for Retail Banking solution, based on Salesforce modules for Sales, Service and Financial Services, gives retail banks a 360-degree view of customers.


Global Insurance Digital Platform

GIDP is a global, cloud-based platform that supports the full spectrum of life insurance and annuity operations, such as new business services, policy administration, claims and other back-office functions. Its modern, scalable PaaS architecture gives insurance companies the flexibility and agility they need to adapt to changing business needs.



Our Sales Process for Telecoms offering, based on Sales Cloud, helps CSPs in the digital transformation of their sales processes in areas such as the pre-sales and care model for large accounts, the management of private campaigns, and retail service models. It can also integrate with acceleration tools offered by Communication Cloud by Vlocity.



Leveraging our knowledge of Salesforce and our sector-specific experience of the B2B and B2C power markets, we have developed an easy-to-use system, Retail Process for Power, to allow sales teams to handle complicated sales processes associated with energy products quickly and intuitively.


Manufacturing & Automation

The Automotive Customer Engagement Platform is an end-to-end solution for automating communications with customers during the sales, aftersales and loyalty business processes through the natural life cycle of a vehicle, and supporting commercial actions to keep customers engaged.


Logistics in a Box

NTT DATA has developed a logistics industry template for the Salesforce Service Cloud to allow logistics operators to access all relevant customer data from a central console. It expands on the standard functionality with industry-specific objects such as shipment, shipment item, transport plan and schedule itinerary item.

Why Partner With Us?

A rapidly changing environment has many organisations battling for relevance with their customers, partners and employees.

We can help make you indispensable to your customers, build and maintain an engaged workforce or gain competitive advantage through your partners.

You’ll stay ahead when you leverage our industry and data driven approach delivered by our team of over 1900 practitioners with more than 5000 Salesforce certifications.

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Industry Expertise

Deep domain knowledge and industry cloud expertise in manufacturing, healthcare, insurance and more. We leverage Omnistudio, out of the box business process templates and industry specific data models to simplify complex business processes with increased business agility and faster time to market.

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Transform Project Discovery

Roadmap to inform decision making, reduce project scope, and achieve faster time to go live while reducing technical debt with NTT DATA OrgMD accelerator, which offers an automated tool set and scorecard that captures and grades Salesforce Org health in 10 business days

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Proven Client Success

Proven cost savings, business flexibility, and access to expert advisors and leaders

Revolutionising Customer Experience with Conversational AI: Tesco Mobile Chatbot Hackathon Journey

We organised the first ever hackathon with Tesco Mobile, aiming to explore how Chatbots and AI can transform the customer experience journey.

The potential use of these technologies is enormous, ranging from creating a more efficient and effective organisation, harnessing real-time data, IT system integration and promoting an unwavering commitment to customer centricity.

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