Agentic AI contact center solution
Elevate your contact center from assisted-first to AI-first, with agentic AI as the first line of defense and humans as experience enhancers.
Omnichannel services with AI-driven routing
Intelligently direct customers across voice, chat and digital channels, accelerating outcomes.
AI agents as the first line of defence
AI Agents resolve customer needs proactively, freeing humans to deliver higher-value experiences.
One Agent AI-powered desktop
Empower every agent with AI-driven guidance, streamlined workflows and real-time insights.
Voice-mining agent assist
This virtual coach guides agents with AI-driven prompts, knowledge and next best actions to enable faster, smarter resolutions.
SmartCX analytics AI Suite
Transform interaction data into predictive insights for CX-centric decisions that raise CSAT and NPS.
Retrieval-augmented generation for ongoing improvement
Reinforce organizational knowledge in real time to improve decision-making, resolutions and customer experiences.
Industry recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation
Everest Group | 2025
NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth
HFS Research |2024
Received recognition for innovative approach to customer experience with AI in EMEAL
Contact Center World | 2023
Best Contact Center — Mega, Americas
Contact Center World | 2023
Best Customer Service — Mega, Americas
CallMiner Listen | 2023
Customer-Focused Partner of the Year
Transforming customer service with One Agent
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