Customer Experience Consulting | UI UX Design | NTT DATA

Customer Experience

Create amazing customer experiences

Disrupt your customer journeys

At NTT DATA, we focus on delivering experiences that drive employee engagement, boost customer loyalty and grow long term profitability.  Our expertise in providing Consulting, Design and Build and Support services will help you create an exceptional channel experience that keeps everyone coming back for more. 

Customer experience is not standing still – Intelligent Experience is NTT DATA’s comprehensive offering to help companies take account of these changes and continue to succeed. 

Intelligent Experience delivers consistent experiences across all touch points

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Intelligent Workplace

Under Intelligent Workplace, our solutions are designed to help drive the efficiency, productivity and satisfaction of employees. We focus on end-to-end employee experience and how we can use data driven intelligent solutions to allow smarter ways of working.

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Intelligent Care

Under Intelligent Care, we concentrate on digital and cognitive services that can transform how customer service is delivered. Here we focus on reducing cost to serve whilst delighting customers and employees. Solutions include helping customers find the best channel for their contact while reducing costs for your organisation.

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Intelligent Journeys

Under Intelligent Journeys, we use data to drive personalisation at scale and deliver real-time omni-channel experiences. Our focus here is how to increase revenue while delivering a great customer experience. We offer solutions to help run campaigns with influential customers and to measure customer satisfaction across all segments, amongst others.

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Key Facts

69%

of customers expect companies to use new technologies to create better experiences

84%

of companies that work to improve customer experience report an increase in their revenue

79%

of employees at companies with above average customer experience are highly engaged in their jobs

The way to return to work webinar

In this webinar, Michele Baron, NTT DATA’s Head of Customer Experience, examines the challenges facing companies looking for a safe return to office based working, including people issues, the workplace itself, ways of working and technology aspects.

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Our Partners

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Our Experts

Profile picture of Michele Biron, Head of Customer Experience at NTT DATA UK
Michele Biron
Head of Customer Experience

Michele has 20+ years of experience in business consulting working with global tier 1 fixed and mobile telecom operators in Italy and UK.

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Contact Michele
Profile picture of Alvaro Escudero, Strategy Associate Director, NTT DATA UK
Alvaro Escudero
Strategy Associate Director, NTT DATA UK

Alvaro is an expert in growth strategy, operational scale, digital experience and analytics/AI-driven cost simplification.

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Contact Alvaro
Greg Eden
Director, Customer Experience, Business Design, Digital

Greg is an expert on CX-led business transformation, digital strategy, organisational design and culture change.

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Contact Greg
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