Stay ahead of regulatory demands with confidence
In today’s fast-moving financial and automotive landscape, speed, accuracy, and compliance aren’t just important—they’re mission-critical.
NTT DATA’s Digital Auto-Redress Solution empowers leading institutions to resolve complex, high-volume cases at scale. By combining intelligent automation with deep industry expertise, it reduces cost and risk while strengthening compliance, protecting your brand, and building lasting consumer trust.
For Lenders
Deliver compliance, control, and consumer confidence.
Our automated solution streamlines the complex process of regulatory remediation — helping lenders achieve full compliance with FCA requirements while protecting their brand and bottom line.
• Achieve full FCA compliance through consistent, accurate application of mandated methodologies.
• Identify affected consumers with speed and precision using intelligent data analysis.
• Calculate accurate redress automatically, minimising human error and operational effort.
• Reduce cost and resource demands through scalable automation and end-to-end efficiency.
• Preserve brand reputation with a transparent, fair and consumer-centric experience.
Outcome: Maximum compliance confidence and cost-efficiency — with a best-in-class consumer journey.
For the FCA
Confidence through clarity and compliance.
NTT DATA’s Auto-Redress Solution ensures every case meets the highest regulatory and ethical standards — providing full visibility, accountability, and accuracy at every step.
• Ensure fair and consistent outcomes for every consumer.
• Access real-time, auditable reporting to monitor remediation progress.
• Verify adherence to robust, transparent, and fully traceable processes.
Outcome: Trusted assurance that lenders are delivering compliant, fair, and data-driven redress programmes.
For Consumers
Fast. Fair. Simple.
Our consumer-first design ensures a seamless, transparent experience from start to finish — restoring confidence and trust in the financial system.
• Enjoy a clear and easy process, guided every step of the way.
• Receive transparent updates and communications throughout their journey.
• Get fair compensation promptly and securely.
Outcome: A smooth, stress-free experience that turns remediation into restoration.
Why Banks & Auto Finance Companies Must Act Now
Regulators are scrutinising how banks, lenders, and finance providers handle consumer complaints and redress. Delays or inaccuracies in processing claims can lead to:
- Increased financial penalties
- Reputational damage and loss of consumer trust
- Escalating operational costs from manual case handling
- Risk of non-compliance in a highly monitored environment
With liability across dealers, brokers, captive and non-captive lenders, organisations must take decisive steps to remediate at scale—or risk falling behind.
The value we bring
Improve
• Accuracy of redress
• Consumer satisfaction
• Employee satisfaction
• Productivity
Reduce
• Risk of fraudulent claims
• Need for additional resource
• Impact on brand in market
• Claim to pay timeframe
Retain
• Consumer through proactive approach
• Employees through clearly defined roles & responsibility
• Positive market view
.png?hash=){kind=icon}
Our technology
Using a modular service model that utilises proven AI powered Digital Processing Platform for efficient document processing (IDP), secure data collection, identity verification, and digital interactions (eSign, eForms,).
Our people
Where technology requires assistance or for complex cases, our expert team provides validation and decision-making oversight, ensuring accuracy and compliance.
Our integration Platform
Ability to integrate with Client existing systems for data transfer and enable straight through processing reducing human effort.
Our operational Design
Our expertise in designing and managing large-scale operational processes ensures the workflow is practical, scalable, and compliant in a real-world remediation context.
Our operational Controls
Efficient operational design embedded with strategically identified control points and measures to ensure quality output and compliance to regulations.
Why NTT DATA? The Partner You Can Trust
NTT DATA combines deep financial services expertise with AI-driven automation to deliver an end-to-end remediation process that is compliant, scalable, and consumer-first. Unlike traditional consultancy approaches, our solution ensures faster resolution, reduced cost, and measurable outcomes from day one.
Our unique strength lies in offering a true turn-key solution—from data analysis and claims intake through to resolution and regulatory reporting—helping you remain audit-ready, efficient, and resilient in an increasingly complex regulatory landscape.
The regulatory clock is ticking.
Delay increases costs, consumer attrition, and reputational risk. With NTT DATA’s Digital Automated Remediation Solution, you can act now with confidence—accelerating resolution, automating compliance, and assuring consumer care at scale.
Schedule a call
Contact us today via the form below to schedule an exploratory call on how we can help.
Our Experts
Reach out directly to our specialist team to discuss your specific remediation needs.
Andrew Harper
Director, Sales Executive NTT DATA UK&I
With 10+ years’ experience, Andrew is passionate about Supporting our clients with their customer needs.
Email Andrew
Sumant Kumar
CTO, Banking and Financial Markets at NTT DATA UK&I
Banking & Tech leader with 18+ years experience, driving innovation for impactful business outcomes.
Email Sumant
Chris Knight
Vice President, Automotive at NTT DATA UK&I
Passionate about helping organisations lead in the new mobility revolution.
Email Chris
Saurabh Chaturvedi
Business Consulting Director, Banking & Financial Services, NTT DATA UK&I
Business transformation leader with 19+ year’s experience, accelerating business outcomes for banking operations through innovation.
Email Saurabh