Agentforce: Autonomous AI agents for Salesforce | NTT DATA

Agentic AI

Agentforce for Salesforce

Design, pilot and scale agents that drive measurable customer outcomes with Agentforce.

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Transform Salesforce with Agentforce

Agentforce is Salesforce's agentic AI platform for customer relationship management (CRM).

Autonomous agents for sales, service and marketing can resolve cases, take action and personalize experiences autonomously, measurably improving productivity and customer satisfaction.

NTT DATA’s full lifecycle services — including use-case design, governed pilots, integration and change management — will help you launch pilots fast and scale outcomes in weeks.

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Resources

The rise of agentic AI

This webcast explores how Agentforce fulfills the promise of AI in CRM.

Deal Validator Agent built on Agentforce

See how our Deal Validator Agent and sellers collaborate to automate deal checks, empowering sales teams to reclaim time and focus on closing deals.

New industry-ready service for Salesforce’s Agentforce

NTT DATA boosts Salesforce partnership to help clients navigate agentic transformation.

Enterprise Application Platforms

How to escape the agentic AI pilot trap

See how we’re helping organizations move beyond stalled pilot projects to orchestrated, scalable AI that delivers real business outcomes.

Our impact

50%

reduction in effort for IT service agents

Reduce manual workload and operational costs with AI-powered agents.

80%

faster email marketing automation

Deliver hyperpersonalized campaigns based on deep customer insights.

75%

less lead-creation time

Accelerate pipeline generation with proactive AI agents.

4.7k+

Salesforce consultants and expert delivery

We’re a trusted partner with deep Salesforce and AI expertise.

Case Studies

See how global enterprises are transforming with Agentforce

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Data & AI

AI and voice transformation

Damm revolutionized commercial management with intelligent voice agents.

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​Telco, media and technology

B2B marketing transformation

Vodafone enhanced their marketing ecosystem with Salesforce Data Cloud.

Read the case study
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Education and research

Customer management upgrade

Grupo Anaya improved customer engagement with Salesforce CRM.

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Book a consultation

Discover how Agentforce can transform your Salesforce operations.

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* About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the "art of the possible" in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

** About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content here.