NTT DATA Ireland

Local expertise with global capability

Ireland is a unique market. As the global springboard to the EU from the world, it continues to attract substantial direct investment and grow. But, as well as opportunity, this brings its own challenges for companies navigating today’s world of fast-growing technological complexity, ever-rising customer expectations and rapidly changing global business environments.

At NTT DATA we support many of Ireland’s largest companies in their digital transformation journeys through our portfolio of business consulting, applications, infrastructure, business processes, digital engineering, IT modernisation and managed services. We combine local expertise from our established teams on the ground in Dublin and Limerick with our global capability as one of the world’s leading IT services providers.

Our heritage is in telecommunications, but today we work with the most cutting-edge companies in Ireland across the full breadth of sectors: from agriculture to TMT; from financial services to life sciences; and from manufacturing to insurance. What our clients have in common is a desire to see real impact from the start of their digital transformations.

Our Services

The global nature of many Irish businesses means they are particularly exposed to the risks and rewards of global disruption. The resilient and the innovative will continue to thrive. Those businesses that never settle for ‘good enough’ when it comes to customer or employee experience. Those that stay ahead of the technology curve and always chase something better.

At NTT DATA, innovation is in our DNA. We invest $3.6 billion per year in research and development globally, and it all builds towards enabling us to meet our clients’ challenges with innovative, effective solutions. We support them across all facets of their businesses, combining technology with industry expertise to take them further. Whether you are transforming your customer or employee experience, addressing cyber security risks head-on, or using the latest in AI to explore data in never-before-seen ways, we have the service solutions to support you.

Our Services

Cybersecurity

Staying ahead of cybersecurity threats

Ireland is the data capital of Europe and the regional hub of choice for many of the world’s leading technology companies. Cybersecurity is of critical importance. We offer a comprehensive range of end-to-end services encompassing strategy consulting, security measure implementation, remote monitoring and technical consulting, underpinned by selected cybersecurity solutions from our specialist partners.

Customer Experience

Delivering differentiated customer and employee experience

Customers and employees expect more than ever before, and they expect it now. We provide consulting, design and build, and support services that let you create exceptional experiences that keep customers coming back and your people engaged, happy and effective.

Data and AI

No technology has ever had as great of a potential to transform businesses for the better as AI. Harnessing that potential will be one of the biggest challenges facing Irish businesses over the coming years. We are here to support you with a combination of the most advanced technology in the market and deep expertise on how you can make it work for your business.

Client Successes in Ireland

Eir

When Eir wanted to transform their customer experience by enabling faster, more convenient service, they turned to NTT DATA to replace their legacy call centre systems with an advanced cloud-based solution. We implemented Genesys Cloud CX, ultimately streamlining Eir’s operations and providing seamless interactions between them and their customers. All of which led to them winning the 2023 CCMA Award for best use of Technology.

“Thanks to NTT DATA's support, we have been able to further transform our business. […] By harnessing the power of technology and digitalisation, we are completely transforming our business and the work we are doing with NTT DATA, and Genesys is helping us make the next steps for our customers.”

– Brian Chapman, CEO at Eir

Virgin Media

Virgin Media needed a trusted partner to deliver a reusable SAFe implementation and execution playbook in Ireland. Drawing on our local team flexibility and expertise, NTT DATA took just 4 weeks to train 54 resources and deliver 8 ready-to-execute improvement recommendations.

“Being involved at every level of our SAFe implementation means that NTT [DATA] are able to come up with ideas and push the boat out with us. That strategic partnership is something we want to evolve and we want to grow into something quite special”

– John Walsh, Director of IT and Transformation at Virgin Media Ireland

Kepak

Kepak saw the value in sustainability data but needed their farmers to see the benefits too. NTT DATA worked closely with Kepak to advise them on opportunity spaces, along with a roadmap to developing positive value exchange between them and farmers through service creation.

Our Partners

Whatever the industry, whatever the challenge, succeeding in business today requires the right technology deployed in the right way. With the rapid pace of change in global markets, technology, and your own systems and processes, you need to innovate and transform constantly to stay ahead of the competition.

That’s why we collaborate with the world’s most transformative companies to deliver industry-leading solutions to meet your specific challenges. We invest in our partnerships for the long term and this means that whether you are implementing new systems, migrating to the cloud or seeking cost savings and efficiencies, we can provide the technology and the people to deliver it.

Irish Business Insights

Customer Experience

eir Transforms its customer experience journey to deliver best-in class service

Telco Media

Let's talk. Less.

A Cost Transformation programme aids businesses in addressing critical challenges by providing a structured approach to identifying, planning, executing, and sustaining cost-saving initiatives.

Telco Media

Optimise network and operations for long-term gains

Telco Media

Future Faster: Workforce Transformation in Telecoms

A Five-Step Plan to Get Future Fit

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Investing in Ireland

NTT DATA Ireland serves our clients from our two Irish hubs in Dublin and Limerick. We’re investing in Ireland with a growing team of over 300 experts on the ground as well as over 1,000 global specialists supporting Irish clients from off-shore.

Globally, we have been named a Leader in Gartner’s Magic Quadrant for Managed Network Services, Network Services and Outsourced Digital Workplace Services, have been ranked as the Fastest Growing Tech Brand by Brand Finance, and as a strong performer for IT sustainability in The Forrester Wave.

NTT DATA believes businesses have a responsibility to affect positive change, which is why we’re committed to achieving Net Zero emissions by 2040 and why, wherever we work in the world, we invest back into the societies that enable us to grow and serve our clients.