All Insights

Working with the right CX partner can unlock the full potential of Amazon Connect and transform your contact center into a customer-service powerhouse.

A cloud contact center helped ORES improve agent efficiency and customer service while meeting strict regulations.

SIXT has enhanced phone-based customer service by adopting a customer experience (CX) cloud solution from Genesys, implemented in partnership with NTT DATA.

Capitec partnered with NTT DATA to modernize its contact center using Amazon Connect, boosting reliability, self-service, hybrid work, and customer experiences.

NTT DATA helped Vodafone España enhance its B2B marketing ecosystem with Salesforce, driving data unification and campaign performance.

Explore the complexities of corporate roles involving making financial decisions.

This is how energy retailers can be more efficient and enhance your customer service with data-driven composition services.