Summary
Bandhan AMC strengthened the reliability, security and cost control of its cloud environment by establishing a structured cloud operations model on Google Cloud. Working with NTT DATA, Bandhan AMC built a scalable operating foundation that improved day-to-day infrastructure and operational stability within the Google Cloud environment while allowing internal teams to focus on investment platforms, digital services and customer experience.
Business need
Managing growing cloud complexity
As Bandhan AMC expanded its digital platforms, the complexity of managing its Google Cloud environment increased. Multiple services for infrastructure, networking, databases, security, APIs and applications required continuous monitoring for dependable operations.
The existing setup demanded significant manual effort and made it difficult to maintain consistent service levels, ensure strong security controls, and gain timely visibility of cloud usage and costs. The business needed a cloud operations model that could:
- Deliver reliable, round-the-clock monitoring and support
- Strengthen security and compliance across cloud workloads
- Automate deployments and infrastructure changes
- Improve visibility of and control over cloud spending
- Support disaster readiness without operational disruption
A scalable and well-governed operating framework was critical so technology teams could spend more time on innovation than on managing infrastructure.
Our focus has been on building reliable digital solutions for investors. As these digital platforms scaled, we needed an operating foundation that could support growth without compromising stability, security or cost control. Today, we have a cloud environment that grows with our digital solutions and keeps our teams focused on delivering better investor experiences.”
Solution
Delivering managed cloud operations
NTT DATA helped Bandhan AMC establish a structured cloud operations model on Google Cloud, focusing on stability, automation, security and cost discipline.Key elements of the solution included:
- End-to-end management and monitoring of Google Cloud infrastructure
- Automated deployment pipelines to standardize and speed up releases
- Infrastructure automation to reduce manual provisioning and errors
- 24x7 operational support with clear service levels and escalation paths
- Continuous security monitoring, access governance and compliance checks
- Centralized dashboards for operational visibility and cloud-cost tracking
- Regular disaster-recovery drills with controlled change and incident management
This approach created a dependable operating layer that scaled with business demand while reducing operational overhead.
Outcomes
Stronger cloud operations, measurable outcomes
By combining structured cloud operations with automation and cost visibility, Bandhan AMC achieved measurable improvements in reliability, efficiency and governance:High service reliability
- 99%+ service level compliance, supported by proactive monitoring and incident management.
- ~1,000-1,200 operational tickets handled every month, ensuring stable day-to-day operations without impacting business services.
Improved operational efficiency
- Automated infrastructure provisioning reduced manual effort and deployment delays.
- Standardized operating processes improved response times and issue resolution.
Stronger security and governance
- Centralized security monitoring improved control over access, configurations and compliance.
- Consistent governance reduced operational risk across cloud environments.
Better cost control and transparency
- Real-time dashboards provided clear visibility of cloud usage and spend.
- Cost-optimization practices helped teams take timely action based on actual consumption.
Greater focus on business innovation
- With cloud operations managed end to end, internal teams were able to focus on enhancing investment platforms and customer-facing applications.
- The scalable operating model supports Bandhan AMC’s long-term cloud and digital growth.
Together, these outcomes delivered a resilient, cost-effective and well-governed cloud foundation that enables Bandhan AMC to operate with confidence while continuing its digital transformation journey.