Join us to discuss and explore the future of work and how to enhance employee experiences.
We will be joined by Dr. Nicola Millard, a renowned futurist and expert in human-centred innovation to deliver her talk on ‘Caffeinating future thinking on customer and employee experiences’.
Alongside this, we‘ll also be hosting a panel discussion around pressing areas of employee experience where we will be joined by Legal and General, McLaren, and other industry leaders.
Meet Our Speakers
Dr. Nicola Millard
Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a people-centred expresso shot to innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing, and business consulting to generate data, provocations and stories to engage and create conversations from the board room to the front line. No frothy coffee; just solid research. In her long and varied career Nicola has done many jobs, including futurology, research, usability, customer service, marketing, and business consulting. She was involved with some BT firsts, including the application of artificial intelligence into BT’s call centres, BT’s experiments with home working, and helping to develop BT’s “net easy” customer score.
LinkedIn ProfileDate: Tuesday, October 1st, 2024
Time: 4:00 PM - 6:00 PM
Location: Bank, London
Seats are limited, so please register your interest via the form below and someone will be in touch to confirm your registration.
