Micro-augmentation: The future of knowledge workers in AI-native telcos

Why is micro-augmentation essential?

Telcos have always been innovators. Today, however, the industry finds itself challenged by rising costs, erosion of pricing power and operational complexity. All act as barriers to innovation.

AI offers a way out of this impasse, creating opportunities to increase productivity, streamline operations and build new revenue streams. Under these conditions, telcos will be able to create the headroom required to invest in innovation.

Success requires significant effort. Legacy systems and infrastructure must be modernised to liberate data from costly, rigid, silos. Managers and employees need to move beyond generalised analysis of challenges to fully redesign business processes.

Find out how in our latest report.