Global Research into Corporate Banking’s Future | NTT DATA

Report - Wed, 23 March 2022 - 10 min read

Global Research into Corporate Banking’s Future

A study of 12 countries and 900 senior decision-makers to understand how corporate banks must futureproof themselves

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After the 2008 financial crisis, banks underwent a period of consolidation where they rebuilt capital, mended fences with regulators, realised efficiencies in back-office functions and invested in digitisation. By 2019/2020, banks were safer, more predictable, and better capitalised.

This meant the shock of COVID-19 in 2020-2022 was well-weathered by the banks. But while the traditional banks were battening down the hatches and weathering the storm, the fintechs and big techs were going to work.

As we look to 2022 and beyond, corporate banking has permanently changed. Clients are no longer at their office desks, and the face-to-face relationships that the business development managers had nurtured has been replaced by multiple touchpoints. Phone interactions are increasingly being replaced by digital platforms and interfaces. Clients demand an omnichannel experience, seamlessly switching between channels to create a frictionless banking environment.

The speed of corporate banking has simply accelerated, and the banks increasingly need to meld their services to the needs and demands of their clients. In parallel, the technology stacks are becoming more integrated into corporate systems with automation replacing manual effort and AI taking on more importance in decision-making.

This is posing a dilemma for traditional corporate banks. Many have been overwhelmed by the velocity of change, and there is an urgency to catch up – with good reason: about two-thirds of the value generated during an entire economic recovery cycle is created during the first two years after a crisis. Getting to work now will set them up for long-term prosperity.

Key study findings

3x

the number of corporate clients report they want to communicate through APIs compared to those wishing to primarily communicate face to face or via email. Corporates increasingly choose machine-to-machine communication over person-to-person.

70%

of construction companies report their demand for an omnichannel corporate lending solution is unmet compared to only 30% in professional services. Corporates are looking for industry expertise from their banks with the research demonstrating strong differences in demand between industries.

85%

of banks are working on rationalising their portals. The main reasons revolved around client-centricity: 57% say the driver behind portal rationalisation was to improve the client experience and 53% say it’s to allow staff to improve the servicing of clients.

2x

the number of banks in APAC report they are investing in enhancing their products using AI compared to US banks. RPA (Robotic Process Automation) and AI is the biggest area of investment in APAC whereas the US and Europe are most likely to invest in Open Banking.

57%

of banks are using AI to enhance their KYC and AML processing. Globally, banks are investing in streamlining and digitising client-onboarding processes.

61%

of banks choose to build a cash forecasting solution in-house versus 39% that buy a third-party solution. LATAM is the region most likely to buy an off-the-shelf solution.

 

Sustainability is the area where there’s the biggest mismatch in investment expectations between banks and their corporate clients. 44% of banks are prioritising investing in it and 48% of corporates would like to see more investment in sustainability.

Report - 10 min read

Global Research into Corporate Banking’s Future

A study of 12 countries and 900 senior decision-makers to understand how corporate banks must futureproof themselves

Request Report

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