Meeting your customer expectations in the financial sector
We’re delighted to be speaking at CX-NXT BFSI Summit 2023 - heading to London for the first time following a successful event in Dubai last year.
Join our session at 15:15pm to learn how financial institutions can take learnings from other markets on how to continuously disrupt their own markets by putting the ‘Human’ at the centre of everything, both internally and externally to their organisations.
Talk details:
The rise of ‘the human’ in CX
The physical world is giving way to the ever-expanding digital landscape with much being blended into a new hybrid world. The rise of innovation and the use of new technologies is not a new concept and is very much on every business’ agenda – including the human element which is critical to the success of these programmes.
During this talk, NTT DATA UK’s Head of Business Transformation in Banking & Financial Markets, Rob Webb, discusses how financial institutions can take learnings from other markets on how to continuously disrupt their own markets by putting the ‘Human’ at the centre of everything, both internally and externally to their organisations.
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