A collaboration between Gen AI and human, that brings more to the table for CX
The way you think about CX in the age of Gen AI is about to change forever. Join us for an exploration of the potential of CX through an immersive fine dining evening with chef Jozef Youssef at Kitchen Theory in Holborn.
During a multi-sensory experience, hosted by NTT DATA & AWS, we will see and explore how Gen AI can enhance customer experience and the unified customer 360 view. We will taste a customised menu curated through Gen AI, using AWS’s Bedrock.
We will hear from Nicola Millard about innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing, and business consulting to generate data, provocations and stories to engage and create conversations from the board room to the front line.
Meet Our Speaker
Dr Nicola Millard
Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a people-centred expresso shot into innovation and future strategy. In her long and varied career, Nicola has done many jobs, including futurology, research, usability, customer service, marketing, and business consulting. She was involved with some BT firsts, including the application of artificial intelligence into BT’s call centres, BT’s experiments with home working, and helping to develop BT’s “net easy” customer score. Nicola got her PhD from Lancaster University in 2005 and has authored over 50 publications – including 1 book and numerous book chapters – and is a mentor at Cambridge Judge Business School. She is an award-winning presenter, with 2 TEDx talks and hundreds of conference panel, chair and keynote sessions under her belt. She occasionally pops up on radio and TV around the world, including appearances on ‘Woman’s Hour’, ‘Tech Tent’, ‘The Media Show’, ‘The Genius of Invention’ and ‘Back in Time for the Weekend’ for the BBC.
LinkedIn ProfileThe Dinner
Guests will experience an immersive evening of fine dining with a menu created by Jozef Youssef, also known as the sensory chef. Jozef and his team work with scientists, academics, artists, and on this night in harmony with Gen AI, to develop sensory gastronomic food experiences.
The customised menu will be curated uniquely for each attendee using AWS’s Bedrock. Each guest will experience an individual menu tailored to their specific preferences. The multi-sensory evening will begin with cocktails, followed by a three-course menu, with the starter and main course created for your individual taste.
The event is by invitation only to you and industry executives. We look forward to seeing you there.
