Our ability to provide a Managed Services offering that transcends hardware and software truly sets us apart from our competition. From 24/7 infrastructure support for major public sector clients to managing end-to-end application software for private and public sector clients alike, we provide these services under one roof from our Birmingham Delivery Centre.
Our highly trained team of service desk agents, led by a small army of Service and Delivery Managers, deliver UK-based L2 and L3 support to companies that wish to use the managed service model. Our service desk holds ISO/IEC 20000-1:2011 and ISO 9001:2008 accreditations.
As well as a 24-hour staffed service, we offer a wide range of software and hardware patching options. The depth of these options covers a number of cloud possibilities, as we leverage our partnership with Microsoft in a very collaborative way.
The SSOC offers a multi-discipline approach to Managed Service and is built on the ITIL principles for Service Management. The 3 fundamental areas that we focus on are:
- The SSOC offers a multi-discipline approach to Managed Service and is built on the ITIL principles for Service Management
- The 3 fundamental areas that we focus on are
- Service Operations
- Service Assurance
- Technical Operations