NTT DATA offer a wide range of technology services catering to a diverse client portfolio. These include Data Centre Services, Hosting, Contact Centres and Service Desk Operations.
Data Centre Services
NTT DATA helps you cut the costs of what is typically the most expensive area of your infrastructure: Data Centres. Our global group network offers access to state of the art data center facilities which ensure business continuity. We do this by rationalising, consolidating and pruning servers, applications and data centres whilst simultanously eliminating waste, redundancy and under-utilisation.
NTT DATA offers a range of Application Hosting solutions, ranging from private cloud to SaaS models. This flexibility ensures that clients are always paying the cheapest tariffs for their hosting requirements. Our services also encompass well-defined SLA’s which are amongst industry best in class.
Contact centres have been steadily evolving from single channel call centres to integrated multi-channel facilites handling telephone, fax, letter, e-mail and online live chat. NTT DATA can help you leverage your contact centre as a strategic asset to provide superior customer service and increase customer loyalty. NTT DATA has partnered with global vendors, such as Genesys and Cisco, as well as local partners, to offer the full range of operational and technical capabilities that constitute a modern contact centre. These include: strategic contact centre consultancy, integration and maintenance (onshore and offshore).
Service Desk Operations
Our Service Desk Operations services can reduce the cost and complexity of service management by offering a single point of accountability. NTT DATA consolidates responsibility and accountability for vendor management and service delivery across your entire technology stack, including hardware, networks and applications. Our end-to-end service desk support includes: Level 1 & 2 application and infrastructure support, skilled advanced technology support and full-service infrastructure management.
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