Cognitive computing and Artificial Intelligence (AI) are often seen as buzzwords with little substance to back them up. Here at NTT DATA, we have the expertise to operate beyond the usual constraints of structured data. This allows us to take advantage of behavioural data sources so we can have better interactions with users and customers, for example, harnessing new data sources to improve the customer experience or increasing self-service by reducing the use of contact centres.
Our expertise in cognitive computing and AI encompasses:
- identifying business needs and appropriate technologies
- assessing the level of integration and sophistication required
- unstructured data harvesting and mining
- social network analysis and natural language processing