NTT DATA has supported many organisation – both public and commercial - through a digital transformation journey. This journey is made possible by designing and implementing customer-centric digital services, building a bridge between legacy and the front end systems and management of data.
The key differentiator here is our customer-centric approach throughout the entire engagement to map out user journeys and design the solution to meet these user needs. Only by adopting this approach can we support the delivery of a customer journey that meets expectations and provides internal benefits such as operational efficiency. Some examples of this delivery include:
Patient-facing screens in reception areas - when registering a patient, the receptionist will ask the patient to confirm their key details via a screen which will face them. This has the advantage of reducing the major issue of data quality and effectively engaging with the patient.
Digital display - iPads are used to carry out handovers in the main clinical areas within Emergency Departments. And these iPads mirror to quality digital displays that have been wall or ceiling mounted.